Privacy policy

Last updated: October 18, 2026

OutletOrbit stores merchant-provided public location information, directory configuration, application sessions and the minimum subscription facts needed to grant access.

Shopper privacy

Directory searches, filters and comparisons run in the browser. They are not sent to the application. The directory does not request location or set tracking cookies. A shopper can intentionally navigate to a merchant-provided website.

Merchant data

Only provide public business contacts and addresses. Do not enter private homes, personal contacts or secret information. Session credentials are encrypted at rest. Access is restricted to the authenticated shop.

How information is used and shared

We use shop identifiers, installation sessions, plan status and merchant-provided directory content to operate the app, enforce the selected plan and respond to support requests. Only the directory snapshot you choose to publish is displayed to shoppers. We do not sell merchant or shopper information or use it for advertising profiles.

Shopify provides installation, billing and storefront services. DigitalOcean hosts the application and its database. These service providers process information needed to deliver those services. If you email support, we receive your email address and the information you choose to include. Please do not send passwords, access tokens or customer records.

Export and retention

CSV export is available on every plan. Import previews expire after 24 hours. Public snapshot history is limited to ten revisions. Application audit records are retained for up to 30 days and webhook receipts for up to seven days. Active directory data is retained while the app is installed. Verified uninstall or shop deletion events remove that shop's application data and sessions from the active database.

Requests

No customer profiles or search histories are held. Shopify privacy requests are authenticated before processing. You can contact the email below to request access, correction or deletion of information you supplied to us. We verify the requester's authority before disclosing or deleting shop information. Recovery backups, if created, are encrypted and handled separately as part of deletion requests; they are not used to restore an uninstalled shop's account.

Contact

William Clark · [email protected]